Return Authorisation

Please note: We aim to get made-to-order products despatched within 2 weeks.

Return Authorisation

All returns — refunds and exchanges — require a Return Authorisation code.

You must generate a Return Authorisation code using the form below prior to returning an item otherwise we will not be able to process your return in a timely manner. After generating the code, please place the return label with the code clearly on your package and return it to: Gibson Saddlers Ltd, Queensberry Road, Newmarket CB8 9AX, Suffolk, United Kingdom

Purchase information

Date of purchase *

Order number

Personal details

First name *

Last name *

Email address *

Phone number *

Address details

House no. & street address *

Town / City *

Postcode / Zip *

Country *

County / State *

Return details

Return type

Please explain the reason for your return and/or describe any fault with the product*

Support

Return Authorisation

Purchase information

Personal details

Address details

Return details