Pricing and Billing

Do I have to pay VAT?

You have to pay VAT if you are located in the United Kingdom or if you are located in the EU without a VAT registration number.


I have a question on my charges

Click the "My Account" link on the left hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.


I need a copy of my receipt/invoice.

Click the "My Account" link on the left hand side of our site to print invoices.


When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).


When will my credit card be charged?

Your credit card will be charged shortly after submitting your order.